f33b Privacy Policy

1. Introduction

Welcome to f33b, Bangladesh's mobile-first online casino and sports betting platform. At f33b, we understand that your personal information is valuable and deserves robust protection. This Privacy Policy explains in clear, straightforward terms how we collect, use, store, share, and safeguard your data whenever you access our platform, browse our games, or interact with our services.

By registering an account, using our website, or engaging with any f33b service, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this policy, we recommend that you discontinue use of the platform immediately.

This policy applies to all users accessing f33b from Bangladesh, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. The platform operates in English and this policy is written accordingly.

2. Information We Collect

We collect different types of information depending on how you interact with f33b. This includes information you provide directly, information collected automatically, and information obtained from third-party partners.

2.1 Information You Provide Directly

• Full name, date of birth, and gender — collected during account registration to verify that you meet the 21+ age requirement.
• Mobile phone number and email address — used for account verification, security alerts, and transactional communications.
• National ID (NID) or passport details — required for Know Your Customer (KYC) verification as part of our anti-fraud and responsible gaming obligations.
• Financial information including your preferred payment method (e.g., bKash, Nagad, Rocket, Upay) and transaction history — used for processing deposits and withdrawals securely.
• Support communications — any messages, queries, or complaints you send to our support team via email or live chat.

2.2 Information Collected Automatically

• Device information: hardware model, operating system version, unique device identifiers, browser type and version.
• Log data: IP address, access timestamps, pages viewed, referring URL, and session duration.
• Gameplay data: bet amounts, game history, wagering activity, win/loss records, and session patterns — essential for responsible gaming monitoring.
• Cookies and similar tracking technologies (see Section 5 for full details).

2.3 Information From Third Parties

• Identity verification services — third-party providers that assist in confirming your identity during KYC checks.
• Payment processors — confirmation of successful or failed transactions via bKash, Nagad, Rocket, Upay, Visa, or Mastercard.
• Fraud prevention and anti-money laundering partners — flagged risk scores and screening results shared with us to protect the platform's integrity.

3. How We Use Your Information

f33b uses your personal data only for legitimate, clearly defined purposes. We do not sell your data to third parties. The primary uses are as follows:

• Account creation and management: processing your registration, verifying your identity (KYC), maintaining your account, and handling login authentication.
• Payment processing: facilitating secure deposits and withdrawals through your chosen payment method, including bKash and Nagad.
• Platform operations: delivering game content, processing bets, calculating and paying out winnings, and maintaining the technical performance of f33b.
• Responsible gaming compliance: monitoring gameplay patterns to identify potential problem gambling behaviour and enforcing self-exclusion or deposit limit requests.
• Customer support: responding to your queries, resolving disputes, and improving the quality of our support services.
• Security and fraud prevention: detecting, investigating, and preventing fraudulent transactions, account takeovers, and other illegal activities.
• Marketing and personalisation: sending you relevant promotions, bonus offers, and platform updates — where you have opted in to receive such communications. You may opt out at any time.

4. How We Share Your Information

f33b does not sell, rent, or trade your personal data. We may share your information only in the following limited and specific circumstances:

• Service providers: trusted third-party vendors who perform services on our behalf, such as payment processors (bKash, Nagad, Rocket), KYC verification services, IT infrastructure providers, and customer support platforms. These parties are contractually obligated to keep your data confidential and use it only as instructed by f33b.
• Legal compliance: where disclosure is required by applicable law, court order, government authority, or regulatory request, we will share the minimum necessary data after verifying the legitimacy of the request.
• Business transfers: in the event of a merger, acquisition, or asset sale, your data may be transferred to the successor entity. We will notify you via email or a prominent notice on the platform before your data is subject to a different privacy policy.
• Fraud prevention networks: where we have reasonable grounds to suspect illegal activity, we may share relevant data with anti-fraud services or law enforcement agencies.

In every case, f33b requires all data recipients to implement adequate technical and organisational security measures consistent with our own standards.

5. Cookies and Tracking Technologies

f33b uses cookies and similar technologies (such as pixel tags and local storage) to deliver a personalised, secure, and consistent experience across your sessions. The main categories of cookies we use are:

• Essential cookies: strictly necessary for the platform to function — they manage your login session, remember your language preference, and maintain the security state of your account. These cannot be disabled without breaking core functionality.
• Analytics cookies: help us understand how users navigate f33b — which pages are most popular, where users drop off, and how performance can be improved. Data collected is aggregated and does not identify individual users.
• Preference cookies: store your choices such as preferred language (English or Bengali), display settings, and notification preferences so you do not need to reconfigure them on each visit.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect your experience on the platform. For more information on managing cookies, refer to your browser's help documentation.

6. Data Security

f33b takes the security of your personal data seriously. We implement industry-standard technical and organisational measures to protect your information against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes SSL/TLS encryption for all data transmitted between your device and our servers, secure data storage with restricted internal access, regular security audits and penetration testing, and two-factor authentication (2FA) support for user accounts.

While we strive to apply the strongest protections available, no method of electronic storage or internet transmission is completely immune to risk. In the unlikely event of a data breach that affects your rights or freedoms, f33b will notify affected users promptly and take immediate corrective action.

7. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Account data is generally held for the duration of your active account plus an additional period as required to comply with applicable anti-money laundering and financial record-keeping obligations.

If you request account closure, we will delete or anonymise your personal data within a reasonable timeframe, except where we are legally obligated to retain specific records. Transaction history may be retained for up to seven years in line with standard financial compliance requirements.

8. Your Rights

As a user of f33b, you hold the following rights with respect to your personal data. To exercise any of these rights, contact us at the email address provided in Section 9 below:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any information we hold is inaccurate or incomplete, you have the right to have it corrected or updated.
• Right to erasure: you may request that we delete your personal data where there is no compelling reason for its continued retention — subject to our legal obligations.
• Right to data portability: where technically feasible, you may request your data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the legality of processing undertaken prior to withdrawal.

We will respond to all valid rights requests within 30 days of receipt. In complex cases or where multiple requests are received simultaneously, this period may be extended by a further 30 days — we will inform you if this is the case.

9. Third-Party Links

The f33b platform may contain references to third-party payment services or technology partners. We are not responsible for the privacy practices of those external services. We encourage you to review the privacy policies of any third-party service you interact with. f33b does not embed external links to non-affiliated websites in its content.

10. Children's Privacy

f33b is strictly an adult platform. Our services are intended solely for individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. Age verification is a mandatory step in the account registration process, and accounts found to belong to minors will be suspended immediately and all associated funds held pending investigation.

If you believe that a minor has registered on f33b or that we have inadvertently collected data from a person under 21, please contact us immediately at [email protected] so we can take swift corrective action.

11. Changes to This Policy

f33b reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or a prominent in-platform notice.

Your continued use of f33b following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way f33b handles your personal data, our dedicated support team is ready to assist you. Please reach out to us at the email address below — we aim to respond to all privacy-related enquiries within 2 business days.

Email: [email protected] (plain text — not a clickable link). Our support team operates during Bangladesh Standard Time (BST, UTC+6) business hours, Monday through Saturday.